Report: Customer satisfaction with search drops, in social Google+ beats Facebook

Earlier this week the American Customer Satisfaction Index (ACSI) released its “e-business” report. The category includes search, social media and news and information sites. Social media held steady, while the search and online news sectors declined vs. last year.
In the aggregate “search engines” dropped in customer satisfaction by 1.3 points. Microsoft properties (MSN, Bing) suffered the largest declines vs. 2016 of 4 and 3 points respectively. Google was off two points compared to last year.

The best score Google has received, since measurement began in 2002, is 86 (out of 100). The first year ACSI measured Google satisfaction it received a score of 80.
Social media as a category was stable; however there was movement among the individual players. Surprisingly, Google+ captured the highest satisfaction level of the group, with 81 points. The report attributes this to its redesign and the addition of new features.
Pinterest gained two points to capture the second highest score (78). Twitter, however, was the

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Yahoo Mobile Search Gets AMP Support, Twitter Integration, New Image Search & More

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Yahoo announced new mobile search features including support for news sites that use AMP (accelerated mobile project), Twitter integration, a new image search experience, and fresher and more updated news results.
Yahoo Mobile Is AMP Compatible
With all the big news around Accelerated Mobile Pages (AMP), Yahoo was quick to support news publishers that leverage the new technology to publish their content on mobile. Yahoo said they will now show news pages published with AMP in the search results and automatically direct users to that experience via Yahoo Search.
Yahoo Mobile Twitter Integration
Yahoo also added top tweets and relevant tweets from Twitter in the mobile search results. Yahoo said based on what is going on in the world, Yahoo Search on mobile will now “connect you to the top tweets related to your celebrity searches right on the results page.”

Yahoo Mobile Image Search For Celebrities
Yahoo said they also updated image search on mobile searches to make it

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Yahoo Search App For iPhone Gets A Bit More “Now” With Personalized Content

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Yesterday, Yahoo introduced an updated search app for the iPhone. It offers a range of new capabilities and utility. Overall, Yahoo has done a nice job with the UI and search experience.
I haven’t systematically compared it to Google or Bing mobile search experiences. But in my 24 hours of casual usage, it appears to perform quite a bit like the Google app in terms of look and feel.
In the setup process, Yahoo wants access to your contacts, calendar and location so that it can deliver a deeper and more personalized experience. It also wants you to sign in to your Yahoo account for the full experience, though that’s not required.

In addition to web search results, the on-device content enables users to retrieve the following in search results:

Package delivery notifications
Friends’ contact information
Hotel and rental car reservation details
Upcoming calendar events

These features and capabilities make it more like Google Now.
Although I haven’t found this yet, the Yahoo app

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Search Market Share In October 2015 Looks A Lot Like It Did In October 2008

October desktop search data from comScore came out late Friday afternoon. Google appears to have “stabilized” at roughly 64 percent market share, while Bing and Yahoo are also mostly unchanged from September.

Search market share was in nearly the same place in October 2008. Google controlled roughly 64 percent of search query volume and the number two site had 20 percent. Of course that number two player was Yahoo at the time. Today it’s Bing/Microsoft. In addition, AOL and Ask had a larger share of search seven years ago, which has largely be transferred “up market.”
But back in 2008 mobile search was negligible.

The most interesting thing about this month’s data is the increase in query volume. There was 2 percent growth in desktop search volume vs. September. As a practical matter that represented roughly 340 million more monthly search queries. From a paid-search perspective that means millions of dollars in the aggregate — perhaps as much as $100

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