After launching goal tracking in the platform last year, AdWords Express, the simplified ad platform designed for small business, is adding support around calls to a business with two types of call notifications.
Now, when a call received via a search ad ends, the advertiser will get a notification on their phone to leave feedback about the relevancy of the call. The feedback prompt appears as a simple question that can be answered “yes,” “no” or “not sure”:
The feedback will be delivered to Google, with the intention of improving targeting that will yield higher-quality calls over time.
The other new offering provides a solution for small business owners who are often juggling more than one thing at a time and wind up missing calls from potential customers. Now, a notification will pop up from the AdWords Express app alerting the advertiser that a call was missed. The business owner can simply hit “Call Back” to get back in touch