Report: Customer satisfaction with search drops, in social Google+ beats Facebook

Earlier this week the American Customer Satisfaction Index (ACSI) released its “e-business” report. The category includes search, social media and news and information sites. Social media held steady, while the search and online news sectors declined vs. last year.
In the aggregate “search engines” dropped in customer satisfaction by 1.3 points. Microsoft properties (MSN, Bing) suffered the largest declines vs. 2016 of 4 and 3 points respectively. Google was off two points compared to last year.

The best score Google has received, since measurement began in 2002, is 86 (out of 100). The first year ACSI measured Google satisfaction it received a score of 80.
Social media as a category was stable; however there was movement among the individual players. Surprisingly, Google+ captured the highest satisfaction level of the group, with 81 points. The report attributes this to its redesign and the addition of new features.
Pinterest gained two points to capture the second highest score (78). Twitter, however, was the

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Google My Business drops ability to edit business description field

Google has removed the ability for businesses to edit their introduction/description field in the Google My Business portal. Google posted a note about this in the featured document.
This feature was removed on August 1, 2016 and Google wrote:
The Introduction/Description field is no longer editable in Google My Business. It only displays to users in Google+, and may still be edited there. Editing of attributes, coming soon to all Google My Business views, will be an improved way to describe your business to users on Google Search and Maps.
I checked my Google+ profile for my company and this is the introductory section:

Some say this was removed because businesses used it to stuff spam and keywords in the field.
This has not been shown on Google Maps or the Google local knowledge box for some time now. But now you can no longer edit it in the Google My Business portal. Google said you can edit it in Google+.
The

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Getting Social With Search Engine Land: Our Most Engaging Stories Of 2015

Well readers, if you can even believe it, the year will be over in a mere 48-ish hours, and as it ends, 2016 will begin. It seems like just yesterday, experts were casting predictions for what 2015 would hold for the world of search. If we have learned anything over the past 12 months (and surely, we have learned a lot!), it is that time moves pretty dang fast. (Hello? 2016, already?!) But it’s not just time that moves quickly. It’s technology. And every year, its pace seems to double.
Yes, one of the most remarkable things about our industry surely is the incredible speed at which it evolves. New platforms, channels, tools and tactics emerge every single day, and it’s our job as cutting-edge professionals to stay as up to speed as possible. Daily digests like our SearchCap and Marketing Day can help keep us abreast of search, social and all-around digital marketing news as it happens, but as we enter

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