Report: Customer satisfaction with search drops, in social Google+ beats Facebook

Earlier this week the American Customer Satisfaction Index (ACSI) released its “e-business” report. The category includes search, social media and news and information sites. Social media held steady, while the search and online news sectors declined vs. last year.
In the aggregate “search engines” dropped in customer satisfaction by 1.3 points. Microsoft properties (MSN, Bing) suffered the largest declines vs. 2016 of 4 and 3 points respectively. Google was off two points compared to last year.

The best score Google has received, since measurement began in 2002, is 86 (out of 100). The first year ACSI measured Google satisfaction it received a score of 80.
Social media as a category was stable; however there was movement among the individual players. Surprisingly, Google+ captured the highest satisfaction level of the group, with 81 points. The report attributes this to its redesign and the addition of new features.
Pinterest gained two points to capture the second highest score (78). Twitter, however, was the

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Virtually No Change In US Desktop Search Market Share According To ComScore’s May 2015 Report

According to comScore’s May 2015 U.S. desktop search report, there was nearly zero change in search market share for Google, Microsoft, Yahoo, Ask and AOL between April and May.
Google still owned 64 percent, and Bing held on to the 20 percent share it reached in March. The only reported changes included a .1 percent loss by Google, while Bing and AOL both gained .1 percent.

ComScore reports a total of 18.2 billion search queries were performed in May, with more than half – 11.7 billion – conducted on Google. Bing captured 3.7 billion searches, followed by Yahoo at 2.3 billion.
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